Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
**How to Return an Item with a Return/Refund Request:**
1. To start a return, you can contact us at bilankas.world@gmail.com with the subject line Order Number [Your Order Number] - Return and Refund”** to initiate a return/refund request. Wait for the seller's confirmation.
2. Once your request is approved, package the item securely to prevent damage during transit.
3. Verify the return address on the Return/Refund Detail page. Note that you may need to cover the return shipping costs, unless the item qualifies for Free Return.
4. Ship the item using a traceable logistics service.
5. Submit the tracking number and logistics information in the system as required.
6. Wait for the seller to receive and inspect the item. The seller has up to 30 calendar days to complete this process.
7. A refund will be issued after the seller confirms receipt and inspection of the item.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bilankas.world@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bilankas.world@gmail.com.
**Bilanka's World “Free Return” Program**
**Terms and Conditions**
Please read these terms and conditions carefully! As no all Items are available for the Free Return program. By using Bilanka's World services you will be deemed to have consented to these terms and conditions. Please pay attention to provisions that exclude or limit your rights, terms of governing law and jurisdiction, and or other terms which may appear in bold and/or underlined letters.
**Article 1** In relation to offers concluded on Bilanka's World for selected merchandise with the program icon (such selected merchandise - “Participating Product”), the seller of such Participating Products who has agreed to participate in this Free Return program (“Participating Sellers”) shall provide all buyers of Participating Products with a guarantee of 15-day return without cause (“Free Return Service”) in accordance with these terms and conditions herein (“Rules”). In respect of all Participating Products, the Participating Seller shall not unilaterally declare that he/she does not support the 15-day return without cause. However, this does not prevent the Participating Seller from providing the buyer a return policy superior to the Free Return Service.
**Article 2** Subject to the Rules, Buyers who satisfy certain requirements as determined by Bilanka's World at its sole discretion (“Participating Buyers”) shall be entitled to deliver the Participating Products to the free return warehouse specified by the Participating Seller (“Free Return Warehouse”) free of charge (“Free Delivery Service”). The Participating Buyer acknowledges that he or she will only be entitled to enjoy the Free Delivery Service once for each order containing Participating Product(s). Buyers that may not use the Free Delivery Service shall still be entitled to enjoy the Free Return Service; however, buyers that may not use the Free Return Service are automatically excluded from the Free Delivery Service.
**Article 3** With the Free Return Service, a buyer can apply for a return and refund of a Participating Product without cause within 15 days from, as the case may be, 1) the date when the buyer confirms receipt of the Participating Product, or 2) the date when the system automatically confirms receipt of the Participating Product after confirming that the Product has been duly delivered, through "open a Dispute" on the Bilanka's World order page if the Participating Product meets the standards of intactness as stipulated in Article 5. After the Participating Product has been shipped to Free Return Warehouse and verified by the Free Return Warehouse to meet the standards of intactness prescribed in Article 5, the buyer may receive the refund from the corresponding Participating Seller in accordance with these Rules. If the Participating Product returned by the buyer does not meet the standards of intactness, Free Return Warehouse will ship such Participating Product back to the buyer, with the cost of shipment to be borne by the buyer. Where the buyer applies for the Free Return Service as mentioned above and such buyer is not able to enjoy the Free Delivery Service or chooses not to use the Free Delivery Service, the buyer shall arrange for shipment by himself or herself and fill in the shipment tracking number at the “Dispute” page on Bilanka's World. The buyer acknowledges that if such buyer arranges for shipment by himself or herself as aforementioned, the risk of loss passes from the buyer to the Free Return Warehouse at the time of receipt of products by the Free Return Warehouse. With the Free Return Service, if the Free Return Warehouse does not receive the returned Participating Product within 7 days after buyer submitted shipment tracking number or the Free Return Warehouse does not receive the corresponding Participating Product, Bilanka's World shall be entitled to determine liability upon arbitration according to the Bilanka's World rules and protocols.
**Article 4** With the Free Delivery Service, a Participating Buyer can ship the Participating Products through the delivery service provider specified by the Participating Seller after such Participating Buyer has “opened a Dispute” according to Article 3. Where the Participating Buyer uses the Free Delivery Service, the shipping tracking number will be automatically uploaded to the system. The Participating Buyer acknowledges that if such Participating Buyer uses the Free Delivery Service, the risk of loss passes from the Participating Buyer to the delivery service provider specified by the Participating Seller at the time of receipt of products by the delivery service provider specified by the Participating Seller. With the Free Delivery Service, if the Free Return Warehouse does not receive the corresponding Participating Product, Bilanka's World shall be entitled to determine liability according to the Bilanka's World rules and protocols.
**Article 5** In order to enjoy the Free Return Service, the Participating Product being returned by the buyer shall meet the standards of intactness as specified below:
1. The Participating Product has remained its original quality and functioning. The buyer shall ensure that the returned Participating Product and all accompanying accessories (such as tags, manuals, and warranty cards) are complete and remain in their original quality and functioning, and show no signs of damage or contamination, the anti-counterfeiting mark has not been scraped, any activation/authorization has not been made, and there are no traces of usage on the appearance or other traces which indicate unreasonable personal use.
2. The buyer’s opening of the package for inspection or testing to verify the Participating Product’s quality and functioning is reasonable and does not affect the Participating Product’s intactness. Where any use of a Participating Product by the buyer results in significant devaluation, the returned Participating Product shall be deemed defective and not in line with the standard of intactness.
3. Buyer understands that the packaging is an integral part of the Participating Product and consists part of the offer from the Participating Seller; and any use of and/or defect(s) to the packaging caused by the buyer may result in devaluation of the Participating Product. Therefore, the buyer shall ensure the packaging of the returned Participating Product is full and intact. In terms of packaging with special value, design, material and/or functions, buyer and/or his or her courier shall ensure all handling is carried out in accordance with the requirement about product protection and packaging specified by the Participating Seller upon fulfillment of the transaction.
(1) **Standards of intactness for regular package:** There is no missing part in the original package, and the form, shape, and structure of the package are complete. However, unavoidable changes in form, shape, and/or structure resulting from transportation and unpacking, including, but not limited to, minor to moderate deformation, stain and/or partial damage, shall not be considered to affect the intactness of the regular package.
(2) **Standards of intactness of special package:** If the package contains value-added parts, such as an anti-counterfeiting feature, special designs or functions, or markers or other indicators representing commemorative value, the Participating Seller may make requirements of special protection of the package to the buyer. Where there are reasonable package protection requirements prominently and explicitly specified by the Participating Seller, the buyer shall protect the package proactively and carefully. If the damage to such a package results in devaluation and/or loss of functions, the Product will be devalued and thus deemed defective and not in line with the standard of intactness.
However, where the Participating Seller makes requirements about the protection of special packages but fails to do so in a prominent and explicit way, the standards of intactness for the regular package shall apply.
Where the package does not contain any special value-added parts as mentioned above, the standards of intactness for the regular package shall apply.
**Article 6** Loss or damage of gift and loss of invoice shall not affect the return of the Participating Product. However, for damage or loss of gift, a deduction from the refund shall be made based on the gift’s market price; for loss of invoice, the buyer shall bear the corresponding tax.
**Article 7** If a buyer does not use the Free Delivery Service, the buyer shall bear the cost of returning the Participating Product to the Free Return Warehouse (“Cost of Return”) when applying for the Free Return Service. In addition to the Cost of Return, whether or not the buyer uses the Free Delivery Service, the buyer shall bear the cost of shipping the Participating Product by the Participating Seller to him or her, if the Participating Product is subject to conditional free shipping and the buyer’s partial return results in non-satisfaction of the free shipping conditions, Bilanka's World shall deduct shipment costs borne by the buyer on behalf of the Participating Seller from the refund payable to the buyer.
Where Bilanka's World determines, at its sole and absolute discretion, that the buyer has abused its rights by repeatedly applying for the Free Return Service and/or the Free Delivery Service (if applicable) or showing a high rate for orders applying for the Free Return Service and/or the Free Delivery Service (if applicable), the buyer shall bear all shipping costs, and Bilanka's World shall be entitled to deduct all shipping costs from the refund and may deny the same buyer’s future eligibility for the Free Return Service and/or the Free Delivery Service.
**Article 8** Whether a product is a “Participating Product” with the Free Return Service offer and/or the Free Delivery Service offer (if applicable) shall be determined by whether such product(s) bear a "Free Return" icon, which may be determined and/or changed by Bilanka's World at its own discretion.
**Article 9** Under any of the following circumstances, the Participating Seller shall not be obliged in any way to offer the Free Return Service, Free Delivery Service (if applicable), and/or provide the refund (unless otherwise required by applicable laws or Bilanka's World rules):
(1) Fraud on the part of the buyer;
(2) Wars, military actions, terrorist events, strikes, riots, theft, robbery;
(3) Confiscation by relevant government authorities;
(4) Nuclear reaction, nuclear radiation, radioactive or any other form of contamination;
(5) Natural disasters including, but not limited to, earthquakes